Warranty and Payment Policies

License Warranty Policy

1. Individual Warranty Periods:
   • Each license comes with a separate warranty period.
   • If any license encounters issues during this period, we will assess it before proceeding with a replacement.
2. Timely Replacement:
   • If a license experiences problems within the warranty period, we promptly replace it.
   • Please note that warranty is not valid if the period has expired or if the issue arises from the buyer’s device.

Other Service Warranty Policy

1. Service-Specific Warranty:
   • The warranty duration varies for each service.
   • If any service encounters issues during its warranty period, it will be addressed and resolved.
   • Unforeseen circumstances may occasionally cause slight delays.
2. Device-Related Issues:
   • Warranty is not applicable if the problem results from the buyer’s device.

Product Delivery Process

1. Digital Delivery:
   • As our services are digital, all products are delivered via email.
   • Please ensure you provide the correct email address during order placement.
   • If an incorrect email address is provided, kindly contact us promptly.

Warranty Support Process

1. Remote Support:
   • During the warranty period, if a customer faces any issues, we offer remote support.
   • It is mandatory to have the customer’s device accessible via tools such as TeamViewer, Anyviewer, or Anydesk.
2. Product Details:
   • Before ordering, please review the details of each product carefully.

Payment Policy

1. bKash Online Payment:
   • No additional charges apply for bKash online payments.
2. aamarpay Payment Gateway:
   • If using the aamarpay gateway, a prescribed charge of 2.50% will be added.
3. Manual Payment:
   • For bank payments, no extra charges apply.
   • For mobile banking, the following prescribed charges apply:
     • bKash: 1.80%
     • Nagad: 1.15%
     • Rocket: 1.60%
     • Upay: 1.00%

Reserve the Right

Riaans Academy reserves the right to modify any information or terms as needed.